This return policy applies to all items purchased from brassember.shop. Due to ongoing losses, the merchant has decided to clear out inventory at a loss.
Return Time
Users may apply for a return within 30 days of receiving the goods. Applications submitted after this period will not be accepted.
Return Conditions
Returned items must be in their original condition, unused, undamaged, and with their original packaging and accessories. Damage caused by the user or signs of use may affect the return processing outcome.
Refund Policy
After the return is approved and the returned goods are received, we will process the refund within 3 days. The refund will be returned to the original payment method.
Return Process
User submits return request → Approval → Return of goods → Warehouse confirmation → Refund processed.
Shipping Costs
Unless there is a quality issue, return shipping costs are usually borne by the user, depending on the specific circumstances.
Contact Information
For returns or inquiries, please contact us through the following methods:
Email: julio.perez@brassember.shop
Phone: 3524540003